Refund policy

Return & Refund Policy

Because all of our products are made to order, we are unable to accept returns or exchanges for reasons such as ordering the wrong size, colour, or a change of mind.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, you may be eligible for a free reprint or refund. To qualify:

• Contact us within 30 days of receiving your order
• Provide clear photo evidence of the damage or defect
• For issues affecting multiple items with the same design, photo or video proof showing all affected items together may be required

What Is Not Covered

The following are not eligible for a reprint or refund:

• Minor print placement variations within 0.5 inches (normal for DTG products)
• Items ordered in the wrong size or colour by the customer
• Low-quality prints caused by a low-resolution design file
• Slight embroidery stitch variations or temporary odour/residue on DTG products (normal production characteristics)

Lost or Undelivered Orders

If your order hasn't arrived within the expected window, please first verify your delivery address and check with your local post office. If still unresolved, contact us and we'll investigate.

How to Contact Us

To report an issue, please reach out via our website contact form with your order number, a description of the issue, and clear photos of the affected item(s).